Customer Service Testimonial from Bonnie Marchant

July 1, 2008

This letter is to inform you of the very pleasant experience I had when I purchased a Northstar Security system from Jeremy Call.

Prior to his coming to my home, I had felt I should upgrade my security system, but did not connect with any of the “door to door” salesman who came. However, when Jeremy came to my home it was different. He very patiently answered all of¬† my questions, then came back a few days later to see how I felt about changing from ADT to Northstar. I signed up for the new Northstar System and have thus far been very pleased.

Jeremy is an asset to your business and to your customers.

Sincerely,
Bonnie Marchant

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Testimonial from Terri Dover

February 27, 2008

Dear Jay:

I just wanted to write and thank you again for the wonderful customer service. When my mom’s house was broken into, your company and personnel went above and beyond the call of duty to accomodate us in getting her house protected. You technician worked late on Thursday night ensuring that the house would be secure since the window would not lock. The window was the one the thieves had pried open and they messed up the lock in the process. Also, we were able to have the house monitored when my mom returned home and it helped her greatly in feeling safter in her home.

I will be telling everyone I know that if they are considering an alarm system, your company is the one they should go with. I cannot tell you how much it meant to have your compassion and understanding at this time and how grateful we are the have the kind of service you offered.

Please feel free to use any of our family for a reference if you ever need one.

Thank you again,
Terri Ellen Dover

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Medical Personnel Responds to Grandmother

April 18, 2007

A medical key fob was pressed by the granddaughter of a customer in Columbus, Ohio. The monitoring station responded instantly and spoke with the granddaughter who explained her grandmother was having difficulty breathing and requested medical help. Medical personnel were dispatched.

Medical Response in Arizona

June 3, 2007

A medical pendant in Phoenix, Arizona was set off and the monitoring station contacted the customer in 2 seconds. Customer complained of adverse reaction to medication. Medical assistance was dispatched and relatives on call list notified.

Medical Response from Key Fob Panic Button

August 8, 2007

A key fob panic button was pushed by a customer in Dearborn, Michigan. Monitoring station responded in 3 seconds and spoke with customer compaining of hyperventilating, upper chest pain and back pain. Medical assistance was immediately dispatched and the monitoring station was able to relay them which door was unlocked.

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Possible Break-In in Utah

August 10, 2007

The alarm was triggered by a motion detector in American Fork, Utah. The monitoring station responded in 2 seconds and began listening in on the two-way panel. No one responded and no threatening noises were heard. Customer was not reached at first two contact numbers so police were dispatched. Customer was reached on a third number and later reported that the police secured the premises and found a smashed window  but no entry to the building was obtained.

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Testimonial from Indianapolis

September 7, 2007

A smoke detector was set off in a home in Indianapolis, Indiana. The monitoring station responded in 17 seconds and spoke with the homeowner. They stated that their fuse box was smoking and red hot inside. The fire department was dispatched to the home.