Customer Service Testimonial from Bonnie Marchant

July 1, 2008

This letter is to inform you of the very pleasant experience I had when I purchased a Northstar Security system from Jeremy Call.

Prior to his coming to my home, I had felt I should upgrade my security system, but did not connect with any of the “door to door” salesman who came. However, when Jeremy came to my home it was different. He very patiently answered all of  my questions, then came back a few days later to see how I felt about changing from ADT to Northstar. I signed up for the new Northstar System and have thus far been very pleased.

Jeremy is an asset to your business and to your customers.

Sincerely,
Bonnie Marchant

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Testimonial from Mary Pilcher

July 4, 2008

Dear Sir,

I recently purchased one of your alarm systems from your employee Gabe Martinez. I wanted to let you know what a wonderful employee you have with Gabe. Usually salesman turn me off with high pressure sales speech. Gabe explained the information on the system but never once said you must buy this. After Gabe had explained it to me, I shocked him and said I want to have a system installed. I explained to Gabe I would feel more comfortable since I am a widow and the past year I have had (3) three major surgery and regretfully have to have another heart surgery again. I had cancer surgery, heart surgery, and surgery on both eyes this past year.

I worked for 30 years for the Marine Corps in a Civilian employee and I told Gabe I received (my boss received) many appreciation letters from customers. I really appreciated each letter.

You have an outstanding employee with Gabe Martinez. You are very fortunate to have Gabe Martinez as your employee.

Please let Gabe know I think he’s the greatest salesman I ever bought anything from.

Please pass on my appreciation to Gabe Martinez.

Thank you!
Mary Pilcher